We’ve said it before and we’ll say it again: happy guests mean happy hosts.
You don’t have to break the bank to get your guests feeling at home. A few small touches can make all the difference to their experience, leading to better guest reviews and higher demand for your property in the future!
There are loads of simple ways to help your guests have an enjoyable stay at your property – but here are 8 of our favourites:
We all need our phones more and more, but never quite as much as when we’re travelling. It’s not all that hard to build a DIY charger station around a plug socket, making it easy for guests to charge up their phones and other electronic devices – and to remember where they’ve plugged them in!
Everyone’s been caught out by the liquids ban on flights at least once. Should this happen for your guests you can help by keeping any miniature product samples you have lying around in a jar with a note inviting them to help themselves. Your generosity will be greatly appreciated by a guest in need!
If there’s one thing that jetlagged guests will be grateful for when they arrive at your property, it’s quick access to a comforting cup of their favourite hot drink. Set up a beverage station to help them feel welcome and get refreshed, equipped with mugs, tea, coffee and anything else you’d like to add to give it a personal touch.
When you really want to make a good impression on your guests, play to the timeless human love of a good freebie. Welcome baskets don’t need to be over the top luxury hampers – simply a snack, a little bottle of body wash and a personalised welcome note is enough to show you’ve gone the extra mile to make them happy.
The quickest way to a guest’s heart is by making their life easier. Instead of making them search through booking information or have to root around your property for the wifi password, place it somewhere that’s clearly visible. Some of the best we’ve seen in Airsorted host properties use a picture frame to display their wifi details – guests won’t be able to miss it and will appreciate the added convenience.
If there’s one thing that makes staying at an Airbnb special, it’s the chance to get under the skin of a city by living in someone’s property – a far cry from the one-size-fits-all experience of staying in many hotels. You can take this one step further for your guests by adding some of your own personality in the form of a welcome guide.
Whether it’s a laminated couple of pages or a more detailed printed guide they can take home with them, telling guests your favourite local haunts (especially if you let them in on a few hidden gems…) is a sure fire way to make their stay that bit more special, and get those 5-star reviews coming in in the process.
7. Spare adapter
Ever gone on an overseas trip and forgotten your adapter? Of course you have: we all have! There’s no need for your guests start off their stay in a bad mood because they’ve had to buy a brand new plug adapter – have one or two universal adapters ready in the flat for them.
Just remember to make sure it’s clearly marked as yours, as they can be easy for guests to accidentally take home if not.
8. Set up a hometown world map for guests to contribute to
Airbnb’s logo, which they’ve named the Belo, brings to life their vision of a world where people can feel like they belong anywhere. To bring this inclusive vision of the world to life for guests, we’ve helped some of our hosts to set up a world map on a wall in their property where every guest who stays is invited to add a pin to show where they come from.
After a few guests have stayed, you start to see a rich variety of guests from all over the world adding pins. It creates a new interesting feature in your property, lets your guests know that you’re genuinely interested in them, and makes them feel part of something a little bigger. And best of all – doing this only costs the price of a world map.